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Fitbit devices carry a 1-year limited warranty in the US (2 years in the European Economic Area, 90 days for refurbished units) covering manufacturing defects, not accidental damage. Since Google took over Fitbit support, warranty claims are filed through the Google Fitbit Help Center — devices bought after July 11, 2023 are handled via the Google Hardware Warranty Center.

Fitbit comes with an amazing warranty program that ensures you’re back to working out in no time.

Here’s everything you need to know about the Fitbit warranty and how to make a warranty claim.

At a glance…

*Fitbit provides a **one-year limited warranty for its products (including the Fitbit Charge 5) in the US *and a two-year warranty for the European Economic Area (EEA). The limited warranty covers manufacturer defects but not incidental or intentional damage such as scratches and dents. Fitbit also offers an extended warranty called the Fitbit Protection Plan (FPP), which increases the warranty period from one year to two years and covers accidental damage.

Table of Contents

Why Use Fitbit Warranty?

Fitbit warranty comes in handy strap on your wristband is worn out or broken. You can also use this warranty if your screen’s display is dull or not as bright.

Additionally, if your battery is not lasting as it used to, this is a valid reason to use your Fitbit warranty.

Related: Best Fitbit for Women

What is Fitbit Limited Warranty?

Fitbit comes with a one-year limited warranty for the initial user of the Fitbit product. This guarantees that the product will be free from damage under normal use for one year. However, Fitbit doesn’t warrant damages arising from unfair use of the product. This limited warranty doesn’t cover errors arising from services offered by Fitbit or the software in the product.

If you bought a refurbished product, the gadget, and its accessories have a 90-day warranty from the date of purchase.

Fitbit Warranty Registration

You don’t need to do any form of Fitbit warranty registration. Warranties begin from the date of shipment or sale, or if it’s a gift without proof of purchase, it starts from the date you connect it to the Fitbit app or website.

What is Fitbit Extended Warranty (Fitbit Protection Plan)?

Fitbit used to sell an extended warranty for US users called the Fitbit Protection Plan (FPP), which stretched coverage from 1 year to 2 years and added accidental-damage protection. That plan was tied to Fitbit’s own online store — and since Google folded Fitbit sales into the Google Store, the FPP is no longer sold with new purchases.

As of 2026, the equivalent option is Google’s Preferred Care plan, offered at checkout on eligible devices bought from the Google Store, which adds accidental-damage coverage on top of the standard limited warranty. Retailers like Amazon and Best Buy also sell their own protection plans (e.g., Asurion or Geek Squad) for Fitbit devices.

Related: Best Fitbit for Men

Fitbit Warranty Check

  • Ensure you check your Fitbit warranty coverage (1 year for US users and 2 years for EU or 90 days for refurbished products). If you misplaced your receipt or received the Fitbit as a gift, check the warranty from the date you started using the Fitbit app. Also, check if your credit card company can give discounts on potential replacements.
  • Check the serial number of your Fitbit product.
  • Make sure you have the email linked to your Fitbit account, Fitbit app, and your gadget.

What Happens If My Fitbit is Past the Warranty Period?

Sometimes when you want to verify your warranty details, you may be told that your device does not meet the warranty replacement requirements. If this happens, contact Fitbit, and if they don’t offer assistance with the gadget’s warranty, request a discount for customer loyalty and goodwill.

You can also check the method you used to purchase the Fitbit product. Most credit cards have extended warranties on these devices. You can even qualify for an extended warranty replacement. Check with your card provider to confirm the card benefits and the policies. However, your entire purchase must have been made using that card to qualify.

How do I claim warranty on my Fitbit?

Since Google took over Fitbit support, warranty claims are filed through the Google Fitbit Help Center (chat or the warranty claim form). If your device was purchased on or after July 11, 2023, your coverage is documented in the Google Hardware Warranty Center; older purchases fall under the original Fitbit Limited Warranty terms.

To file a claim you’ll need your name and contact information, the device’s serial number, and usually proof of purchase; support will run through some diagnostic questions about the fault before approving a repair or replacement. Google doesn’t specify exactly how long a claim takes, but plan for at least a couple of weeks door to door.

Does a Replacement Fitbit Have a Warranty?

No. A replacement gadget doesn’t come with a warranty, but it’s covered by the original Fitbit’s warranty. So if your replacement happened after 6 months of use, you still have 6 months remaining. Fitbit has records of both gadgets, showing the serial numbers of the replacement and original products and their serial numbers.

Does Fitbit Guarantee Cover Strap?

Fitbit also covers its bands during the warranty period. Here’s what it covers in case of broken bands.

  • Bands that get faulty but not your fault, for instance, the ones that break the metal clasp.
  • Faulty bands, including problems in quality and materials under normal use.

However, Fitbit doesn’t cover damages caused by improper use, normal wear and tear, dents, and scratches.

How to Claim a Refund for a Faulty Fitbit

If you bought your device from a third-party store, you must check the retailer’s return policies. Also, Fitbit doesn’t exchange devices. Instead, it refunds the amount you’ve spent on the device, and you place a new order. If you’re looking for a refund, you must meet the following:

Fitbit Warranty: Limited and Extended Warranty Explained

  • Ask for a return authorization within 45 days of the shipment date.
  • Send your Fitbit product and all its accessories in the original package.
  • Ensure you indicate the return authorization number, a copy of the sales receipt, or a notice of the gift received.
  • However, Fitbit doesn’t shoulder any handling and delivery charges, taxes paid, or gift wrap costs.

Fitbit Warranty Amazon

Fitbit trackers and smartwatches bought through amazon.com are also eligible for the Fitbit warranty, as long as the seller is an authorized retailer. The warranty is given by Fitbit/Google, not Amazon. Amazon also offers its own optional protection plans at checkout on top of the manufacturer warranty.

If your old tracker is past its warranty and a replacement makes more sense than a repair, check current prices on the Fitbit Charge 6 on Amazon or browse the full Fitbit lineup on Amazon — and see our Fitbit models by year guide to compare generations before you buy.

How to Contact Fitbit Support

Phone support for warranty issues has been folded into Google’s support system. The fastest route is the Google Fitbit Help Center, which offers chat support and the warranty claim flow; from there Google can arrange a callback where available.

FAQs

How long is Fitbit warranty?

Fitbit Limited warranty for an original purchaser outside the European Economic Area (EEA) is 1 year from the purchase date. For an original purchase in the EAA, the Fitbit warranty period is 2 years from the purchase date.

Does Fitbit have a 2-year warranty?

Yes, an original purchaser in the European Economic Area (EEA) gets 2 years of Fitbit warranty. For purchases in the United States, you can increase the Fitbit warranty to 2 years by buying a Fitbit Extended Warranty also called Fitbit Protection Plan (FPP).

What is Fitbit Charge 5 warranty period?

Fitbit provides a one-year limited warranty for Fitbit Charge 5 in the US and a two-year warranty for the European Economic Area (EEA). The warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. If your Fitbit Charge 5 develops a defect and you send a return authorization request to Fitbit within the applicable warranty period, Fitbit will, at its option and to the extent permitted by law, either repair the Charge 5 at no charge, using new or refurbished replacement parts or replace the product with a new or refurbished product.

Conclusion

Fitbits are designed to cater to your fitness and health needs. If your Fitbit fails to function properly, don’t hesitate to claim your warranty. I hope this post will help you to understand how the Fitbit warranty works.

Frequently Asked Questions

How long is Fitbit warranty?
Fitbit Limited warranty for an original purchaser outside the European Economic Area (EEA) is 1 year from the purchase date. For an original purchase in the EEA, the Fitbit warranty period is 2 years from the purchase date. Refurbished Fitbit devices carry a 90-day warranty.
Does Fitbit have a 2-year warranty?
Yes, an original purchaser in the European Economic Area (EEA) gets 2 years of Fitbit warranty. In the United States the standard limited warranty is 1 year; extended accidental-damage coverage is available at purchase through Google's Preferred Care plan (on eligible devices bought from the Google Store) or third-party retailer protection plans.
How do I claim my Fitbit warranty now that Google owns Fitbit?
Warranty claims go through the Google Fitbit Help Center (support.google.com/fitbit). You'll need your device's serial number and proof of purchase. Devices purchased on or after July 11, 2023 fall under the Google Hardware Warranty Center; older purchases use the original Fitbit Limited Warranty terms.
What is Fitbit Charge 5 warranty period?
Fitbit provides a one-year limited warranty for Fitbit Charge 5 in the US and a two-year warranty for the European Economic Area (EEA). The warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. If your Fitbit Charge 5 develops a defect and you send a return authorization request to Fitbit within the applicable warranty period, Fitbit will, at its option and to the extent permitted by law, either repair the Charge 5 at no charge, using new or refurbished replacement parts or replace the product with a new or refurbished product.